Total amount: €0,00
- If after receiving a product the client claims that it is inconsistent with the order: wrong product type, size or technical defects, they should contact the store to determine how the claim should be processed. All complaints are processed within 14 business days of their receipt. (complaint form)
- Complaints regarding discrepancies between the appearance of the products ordered and the received ones, which result from monitor settings parameters, in particular differences in colours and shades, are not considered a basis for return.
- Complaints regarding mechanical damage of packages caused during transit are processed only if a damage protocol was written and signed by the recipient and supplier of the package and sent to our address: Bizuu REKLAMACJE - ul. Piekary 12/5, 61-823 Poznań. Please always check if your parcel has not been damaged during transit before accepting it. If the parcel packaging shows signs of damage, please do not accept the parcel and prepare a damage protocol together with a courier and contact the store as soon as possible. Checking a parcel on delivery is required to consider possible client claims arising from parcel damage or theft in transit.
- We do not accept parcels sent back as cash on delivery or sent without prior consultation.